PRIVACY POLICY

Miollo Coffee (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you provide to us. This privacy notice will let you know how we collect, process, and manage your personal data which we have received through your use of our website www.miollocoffee.com (the “website”). The privacy notice will also notify you of your privacy rights in relation to the personal data and how the law protects you.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

This privacy policy covers the following:

Purpose of this privacy policy
Important Information and who we are
The data we collect about you
How your personal data is collected
How we use your personal data
Disclosures of your personal data
International transfers
Data security
Data retention
Your legal rights
Glossary

Important information and who we are
Controller

We are responsible for your personal data as Data Controller. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us by letter or email using the details below:

The Data Protection Officer
Miollo Coffee
1675 Roswell rd apt: 1031 / 3006

E-Mail: lmaues9@gmail.com

We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office and invite you to contact us in the first instance.

Alterações na política de privacidade e seu dever de nos informar sobre as alterações

Changes to the privacy policy and your duty to inform us of changes

Please note that we may amend this policy from time to time and any updated policy will be posted on our website and, where appropriate, notified to you by e-mail. Please continue to review this policy whenever accessing the website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Links to third party websites

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Types of personal data

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, title, date of birth, and gender.
Contact Data includes billing address, residential/delivery address and postcode, email address, and mobile and telephone numbers.
Transaction Data includes details about payments to and from you and other details of products, services, and events you have purchased directly from us.
Financial Data includes bank account and payment card details.
Technical Data includes (where you access the websites) internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the websites.
Aggregated Data is also collected, used, and shared, such as statistical or demographic data. This information may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may anonymise and aggregate your Usage Data or Contact Data for market research or customer profiling purposes.
Profile Data includes your personal and professional interests and preferences and your experiences of our products and services.
Usage Data includes information about how you use our site, products, and services.
Marketing and Communications Data includes your preferences in receiving direct marketing material from us and certain third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, and Profile Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- express an interest in, order, purchase, or use one of our products, services, or events relating to Miollo Coffee;
- attend a Miollo Coffee event;
- request marketing to be sent to you (by giving us your express consent via an opt-in notice);
- request customer support; and
- give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies. Please refer to our Cookie Policy at [insert link].
Third parties. We may also receive personal data about you from various third parties as set out below:
- Technical Data from analytics providers such as Google based outside the EU; and
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

How we use your personal data

General

We will only use your personal data when the law allows us to.

We will handle and process your data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and applicable local data privacy regulations.

Most commonly, we will use your personal data in the following circumstances:

where we need to perform a contract, we are about to enter into or have entered into with you, or to provide a product or service which you have requested;
where it is necessary for our legitimate interests, and where your interests and fundamental rights do not override those interests; and
where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to us sending marketing communications to you via email. If at any time we do request your consent to the processing of your personal data, you have the right to withdraw such consent at any time by contacting us as set out at paragraph 2 above.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest

To register your interest in receiving details of Miollo Coffee, including Miollo Coffee news, products, services, events, and merchandise, including promotional and special offers:

(a) Identity
(b) Contact
(c) Profile

Promote Miollo Coffee products, services, events, and merchandise. Respond to your request.

To process and deliver your order including:

(a) Manage payments, fees, and charges
(b) Collect and recover money owed to us
(c) Provide the actual product or service to you (including with the assistance of our third-party sub-contractors and suppliers, see paragraph 6)
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Direct marketing of Miollo Coffee news, products, services, events, and merchandise, including promotional and special offers
(b) Notifying you about changes to our terms, websites, or privacy policy
(c) Providing you with customer support
(d) Notifying third parties of any personal data necessary for such companies to provide a service associated with your purchase of a Miollo Coffee product, service, or event
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services/events)

Marketing

We may use your Contact Data to contact you by email about Miollo Coffee news, products, services, events, and merchandise, including promotional and special offers, but only where you have given us your express consent to do so by means of a specific opt-in to direct marketing.

Our website uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use in connection with the website www.miollocoffee.com, the purposes for which we use them, and how to manage them please see our Cookie Policy at [insert link].

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us by emailing lmaues9@gmail.com.

Disclosures of your personal data

In order to process any orders or requests you make regarding Miollo Coffee products, services, and events, to host you at a Miollo Coffee event, or to provide you with customer support, we:

may need to share your personal data with some of our service partners, suppliers, and sub-contractors and payment service providers.

International transfers

For those customers and prospects who are resident in the European Union and Switzerland, the data that we collect from you will only be transferred to, and stored at, a destination within the European Union (EU). If we should need to transfer your data outside the EU for a legitimate purpose, we will seek your consent or else notify you of any legal basis for such transfer.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

For how long will you use my personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we have collected the data. Where personal data is held for marketing purposes and there is no sales history, we will hold your personal data for no longer than two years.

Legal Rights for Customers & Prospects based in the European Union
What are these?

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us as set out at paragraph 2 of this privacy policy.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.